Terms & Conditions

We reserve the right to reject any application or order that we feel is not ‘bona fide’ trade and to refuse any prospective customer if their location is determined to be detrimental to the trade of an existing customer.

We aim to provide postcode security for our customers; a postcode will not be secure if you do not order regularly (at least every 6 months).  The radius of postcode exclusivity will vary depending on location and density and is solely at the discretion of Chalk. There may be instances where, by prior arrangement, a postcode can be shared where 2 customers stock different ranges e.g. fragrance and clothing.

At trade shows it is not always possible to complete postcode checks for potential customers, in these cases the postcode check will be completed after the trade show and the potential customer will be advised as soon as possible of the outcome.

We will supply online only customers at our discretion, pending approval of the website on which our products will be sold. Images of our products for websites must be approved by Chalk or customers can use any of the images from our own website.

You are only authorised to sell our goods at addresses and/or websites that we have previously agreed. We do not allow our goods to be sold in second-hand shops or independent websites (including Amazon and eBay).

By placing an order with us, you are agreeing to our terms, including selling our products under the CHALKUK Ltd brand and pricing of our products.

ORDERS

By placing an order with Chalk, you are agreeing to our terms and conditions of sale.

Minimum order quantities apply per shop. 

Customers have 14 days to complete their purchase before the draft order will be removed from the system. Goods are only reserved once paid for.

We are able to accommodate customers that wish to place forward orders by prior arrangement within a reasonable time frame. Our products are not seasonal. Own-labelled or own-designed printed products is at Chalks discretion and subject to a minimum order quantity.

When placing an order at a Trade Show, we will inform you of products that are currently in production and would delay the delivery of your order. We will make every effort to simplify your order, whether this means splitting it or setting a later delivery date once the out-of-stock product is available. Please note we cannot guarantee the stock within your order until we have received payment.

Whilst every effort is made to send complete orders, we reserve the right to make part deliveries. In the unlikely event that we are unable to send items, we will put these on backorder. We will keep in touch with you about when backordered items are due to be sent out, so that you have an opportunity to add to the backorder. If we do not hear from you within a week about adding to your order, we will send the items out to you. You may incur a carriage charge, depending on how many items you add to your backorder.

RETURNS

Despite our quality assurance efforts, damages can occasionally occur in production or transit and order processing errors can be made. Please inspect all goods carefully upon receipt and notify us of damages or errors within 2 working days.

We ask that you send a clear photo of any damages to info@chalkuk.com. No damaged goods may be returned without prior written consent. All returns must be sent via Royal Mail second class delivery.

Any goods that you wish to return must be in their original packaging, with their labels attached and unmarked. If the packaging or labelling is damaged, marked or missing, we will charge you a restocking fee of £1 per item.

PRODUCTS

Our recommended mark up on all products is 250%

We reserve the right to alter prices and products if necessary. Products and ranges are constantly being updated and may differ from those pictured or previously ordered. Embellished products are bespoke and made to order (customised) and therefore delivery times can vary. Bespoke and customised goods are not subject to cancellation rights.